Frequently Asked Questions
Q:
Support
A:
Please fill out support form. For further questions please contact support@cbeanmedia.tv
A:
Click on Sign In. You will be asked to enter your username and password. if you don't remember your password click on Forgot password?
Enter your username.
An email will be send to you with a link where you can change your password.
A:
If you've already purchased your video content you can continue to view on a second device, even if you checked out as a guest.
If you checked out as a guest you will have received an email with the subject "Video Access Details". This will contain the credentials you need. If you created an account, you will know your username and password.
To use these credentials to access the content, click on the 'Sign In' button as indicated below:
Once you've clicked on this you should see the sign in screen. Enter your credentials here and your access rights will be applied and the video will recommence.
A:
There are times when support may ask you to clear your cache, please click here for instructions on all browsers.
